COMMISSARY:
REDEFINED
More Control. Fewer Errors.
A Better Experience for Everyone.
Commissary and vending are more than amenities—they are critical operational systems that impact staff workload, facility security, and inmate satisfaction. These services are the foundation of our business and the area where we continue to innovate the most.
Our commissary and vending solutions are powered by proprietary software and refined processes designed to reduce errors, eliminate missing items, and minimize staff involvement. Every order, restriction, and transaction is managed within our single TEAM platform, giving facilities real‑time visibility and control.
Built to Reduce Staff Burden
Orders are placed directly by inmates through kiosks or Hub® handheld devices—with zero staff involvement required. Staff maintain full authority to:
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Set spending limits by dollar amount or quantity
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Restrict or revoke access at any time
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Apply discipline rules with start and end dates
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Control visibility of products by individual or housing unit
This approach removes daily operational friction while maintaining clear oversight and accountability.
COMMISSARY:
OPTIMIZED
Smarter Inventory, Fewer Problems
Supply chain disruptions and out‑of‑stock items have become an industry‑wide challenge. TEAM Software Solutions addresses this head‑on by automating refund processing directly within the picking process.
When an item is unavailable:
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The system automatically issues a refund
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The inmate is notified immediately
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Staff intervention is virtually eliminated
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Solution for on-site sales needs (from snackpacks to facility sales)
This reduces complaints, eliminates manual corrections, and keeps trust balances accurate. Want to know more? Ask us about our revolutionary in-house-built picking software, TOMS®!
Flexible Menus Designed for Real-World Needs
Facilities can create fully customized menus to support:
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Medical and dietary needs (diabetic, kosher, etc.)
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Indigent or restricted populations
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Facility‑specific rules and policies
Inmates only see items they are approved to purchase, ensuring compliance while simplifying enforcement for staff.
The Results
A commissary system that:
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Reduces staff workload
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Improves accuracy and accountability
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Enhances the inmate experience
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Adapts to your facility—not the other way around
Customization at EVERY level
Total Control. Fair Access. Less Staff Work.
Canteen restrictions aren’t just limits—they’re a safety, behavior, and workload management tool. TEAM® gives facilities precise, configurable controls that ensure fairness, compliance, and accountability—without manual oversight.
Canteen restrictions allow facilities to control what individuals can purchase, how much they can spend, and when access is allowed—based on rules your facility defines.
With TEAM, restrictions are:
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Granular (not one-size-fits-all)
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Automated (not staff-dependent)
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Fully documented and auditable
Types of Canteen Restrictions You Can Set
Individual-Based Controls
Apply rules at the individual level:
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Weekly or per‑order spend limits
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Item or category blocking
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Medical and dietary restrictions
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Indigent status menus
Housing & Classification Controls
Set rules once—apply automatically:
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Housing unit–level restrictions
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Classification‑based access
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Security level rules
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Temporary or permanent unit restrictions
Time-Based Controls
Because access doesn’t need to be binary:
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Suspension during discipline periods
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Gradual restoration of privileges
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Scheduled or conditional availability
Use it as a behavior modification tool
Discipline & Behavior Modifciation
Canteen restrictions integrate directly with TEAM’s discipline tools, allowing staff to apply consequences
consistently and defensibly.
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Temporary or long‑term restrictions
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Individual or group‑based enforcement
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Required notes and justification fields
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Start/end dates with automatic enforcement
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Full audit history—no retroactive changes
Result: Clear expectations, consistent consequences, fewer disputes.
Automation that Reduces Staff Touchpoints
What TEAM Automates
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Rule enforcement—no manual monitoring
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Indigent identification and menu assignment
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Spend limit calculations
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Category and item filtering
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Transaction blocking when rules apply
Staff don’t need to remember who’s restricted—the system does it for them.
Canteen restrictions don’t operate in isolation. They connect directly to:
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Booking and classification data
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Discipline records
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Commissary workflows
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Financial and audit reporting
All within TEAM software.